Hi! My name is Allison and I’m recovering from the effects of impulsive decision making. I apologize for springing this upon you. I am sure that you are shocked. After all, if you have followed my blogs, you already know how sane and well-adjusted I am. Just kidding. I barely have my ducks in a row. Impulsive is my middle name. Kidding. It’s McSherry. See? I can’t even keep my thoughts in line. Enough of the rambling, let’s give an example of my impulsive nature.
We are planning a trip to London where we will be boarding a Disney ship to tour the British Isles. Cool, right? Everything had been booked aside from the flight. I have been diligently stalking the pricing of several airlines, but mostly, American. For some reason, they have been more reasonably priced than their counterparts. I finally settled on a direct flight that was two thousand dollars cheaper than all the other airlines. Sure we have to drive to Cincy, but it’s worth the drive to not have to navigate connecting flights.
Proud as a peacock – that is a really odd saying – but it does describe perfectly my feeling of satisfaction until my disease of impulsive decision making took me hostage. After successfully purchasing our tickets, I went back to check the price the next day. I was sure it would be higher, which would make me giddy, but that wasn’t my experience. Instead, the price was $800 cheaper! WTAF? I gasped and then I reacted. Before, I knew what I was doing I cancelled my original flight. My thought process was that it would be easier. I would get a full refund since I was cancelling less than 24 hours after I purchased them. Easy, right? This is me we are talking about, so the correct answer would be no.
I cancelled and then rebooked. The payment page was filled out and I hit confirm. The card is declined. Chased immediately texted and emailed that a transaction is taking place and they have put a fraud alert on it. I confirmed it was me and I thought that was it. Then my page kept buffering and I lost my information. Ugh. I call American Airlines where I was told the wait time was 25 minutes. I opted to have them called me back. God help that person.
A very nice woman called me and I shared my situation with the disclaimer that this may drive her to drink. She was very helpful and patient. With everything complete, she puts in my credit card information and it was declined….again. I explained to her that I had just talked to Chase and it had been cleared up. Sure, I could use another card, but this is my travel one and I want to keep those expenses together. Then she says, “I am happy to stay on hold while you call them.” Holy shit! I have NEVER had that level of customer service. Now the only problem was adding another call without hanging up on her. Managed to make the call without losing my new best friend, and chatted with another delightful person who apologized for the fraud alert still attached to my account. As I finished that call, I returned to my American Airline agent who was still there even after 20 minutes. That’s without on-hold music. Pretty impressive.
She was so kind! Geez. I’m so used to the opposite that I wondered if I was in an alternate universe. Transaction went through. Tickets are booked and I learned a lot. Mainly, I learned that I am still a reactive hot mess that might require supervision. Mostly, I am very aware that being a travel agent will not be in my future.